kept meaning to get this done and finally booked Elephant. So glad I did, the colour's lovely underneath all that muck

We'd arranged ours alongside next door and both got the referral discount, which helped us finally make our minds up. I'd worried it might get confusing having the two houses done, but it was all quite straightforward.

Ours had noticeably more moss and they spent the time it needed. Both houses look lovely now, although I'm only speaking for our experience here.

I asked rather a lot about the treatment because we collect rainwater for the garden. Ash went through what needed considering before the work, including the water butts.

That gave me confidence to book. The clean itself went well and the roof looks much less neglected. I appreciated having that discussion before anything was applied.

Nothing dramatic to report. They came, cleaned the roof and took the rubbish away.

Leaving this mainly because of the clean-up. There was moss everywhere at one stage and I remember thinking I'd be finding it for weeks.

They were still working, of course. By the time they packed away, the patio had been rinsed and all the obvious debris was gone. Had a wander round later with my cup of coffee and it looked very respectable. The roof's good too, but I was especially pleased not to inherit the mess.

Price wasn't the lowest I had. Scope was clearer though, and everything listed was done.

I'd say it was money well spent.

Roof cleaned, mess cleared. Happy with that.

Our slate roof needed some attention and I was wary of having it cleaned too aggressively. Ashley explained the approach after looking at its condition.

I felt I had enough information to make a decision without being hurried. The work has improved the appearance considerably, while the signs of age are still there. That seems a reasonable result to me.

Couldn't see the point of paying for roof cleaning until I got fed up clearing fallen moss off the path. Quite happy to admit I was wrong about that.

It's made the whole place look smarter. They got on with it, answered what I asked and took the mess away. No big performance. I'd use them again.

From the upstairs room you get a close look at the extension roof, and ours had been irritating me for ages. They checked its covering separately when planning the work.

It looks much better now. I also asked about future cleaning and was glad the advice was to monitor it rather than automatically book another full clean next year.

Asked Ash about keeping it clear afterwards and got sensible advice about checking the roof and gutters rather than booking cleaning on a fixed schedule. Useful to know.

The job itself was completed as quoted and the roof looks much better. I'll keep an eye on the shaded bit at the back, which was where most of our moss had collected.

The garden was my sticking point, especially the pond near the house. I raised it when asking for a quote and they took it seriously, checking the layout before planning the treatment.

I felt much happier after that. The roof looks good, but being able to book without worrying about that all day mattered just as much.

Access was the awkward bit here. There's an extension in the way and very little room down one side.

They checked it before booking us in, which meant I knew what needed clearing. Once that was done, the work went ahead without a hitch. No wasted visit or last-minute problem to sort out. That suited me.

We had the roof cleaned before putting the house up for sale. It wasn't in a terrible state, but the moss made the outside look rather neglected in the photographs.

Elephant did a lovely job and washed the windows and frames afterwards too. I wouldn't claim it's added anything to the value, but I'm much happier with how the house presents itself now. One less thing to fuss over before viewings.

My husband noticed the front first, I went straight round to check the garden because we'd only just planted the border. Everything looked as we'd left it.

They'd discussed the plants and run-off with us before applying the treatment, which put my mind at rest. Very happy with how carefully the job was handled, and yes, the roof looks lovely as well.